Terms and Conditions

Company Information

Abbey Museum of Art and Archaeology

31 The Abbey Place, Caboolture QLD 4510

Telephone: (07) 5495 1652

ABN: 96 167 493 886

These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the website and apply to any purchases made after that date.

These Terms and Conditions are governed by the laws of Queensland, Australia.

1. TICKETING

1.1 Tickets are only valid if they are purchased through our official event ticketing partner Ticketebo hosted by the Abbey Museum of Art and Archaeology. Tickets not purchased through Ticketebo will be refused entry.

1.2 Please treat your ticket as you would money or other valuables. Do not share your ticket barcode; it may prevent your entry if it is duplicated.

1.3 Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in these Terms and Conditions, in the LPA Code or as required by law (including the Australian Consumer Law).

1.4 All ticket purchases are non-refundable and non-transferable and may not be resold, packaged or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, without prior written consent. If a ticket is sold or used in breach of these conditions, the bearer of the ticket may be denied admission, or other action taken, without guarantee of a refund.

1.5 Patrons with an Official Companion Card as defined by the Australian Government, accompanied by a Carer, may pay a pre-paid Concession ticket and their Carer receives free general ticket admission for events where specified. Where accepted, Companion cards must be presented at the Gates to gain entry with the companion card ticket. NB: Companion Cards can be used for free Event admission but cannot be used to gain free entry to any VIP area or Joust arena.

2. ENTRY

2.1 The promoter or their designee, reserves the right to deny admission to the Venue and the Event to any person holding a ticket that appears to have been tampered with, counterfeited, defaced or duplicated.

2.1 Entry may be refused if the ticket buyer does not obey all government regulations regarding the event.

2.3 Photo ID may be required for age and name verification.

2.4 Security will be stationed on site.

3. GENERAL

3.1 The Abbey Museum events program of activities is provisional and is subject to change as necessary without notice. The right is reserved to cancel, withdraw, postpone, relocate or reschedule activities and there is no guarantee of viewing any or all scheduled activities.

3.2 Our costumed staff/volunteers/reenactors may exhibit medieval behaviours and prejudices.

3.3 Whilst at the Event, visitors are responsible for the security of their own property. Visitors are reminded not to leave bags or packages unattended at any time.

3.4 Images of the Event taken with a mobile phone or other wireless device cannot be used for any purpose other than for private and domestic purposes, without prior written consent of the Committee and payment of any imposed fee. Images cannot be sold, licensed, published or otherwise commercially exploited. See prohibited items regarding professional or hobbyist DSLR and digital cameras.

3.5 Making or distributing of broadcasts, commentary or news reports by any means in any format or media including any such commentary made by mobile phone or other wireless device is not permitted without prior consent of The Committee.

3.6 Entering the site to make political statements or unauthorised protests will result in you being removed from the venue and being referred to the Queensland Police Service.

3.7 Visitors consent to being photographed, filmed and recorded as visitors to the Event and consent to the use of any such film, image or recording at the discretion of The Committee.

We reserve the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

4. RESTRICTED AND PROHIBITED ITEMS

4.1 For the comfort and safety of visitors, staff and volunteers the following items are not permitted to be brought into the Event site;

4.1.1 Alcohol,

4.1.2 Amplification equipment,

4.1.3 Animals (except service animals, such as certified assistance dogs & police dogs),

4.1.4 Any item that could be used as a weapon or a replica weapon (unless by an authorised re-enactor or persons authorised in writing),

4.1.5 Dangerous goods or any other item prohibited by legislation,

4.1.6 Distress signals,

4.1.7 Drones (includes items also defined as UAVs or RPAs by the CASA rules). This includes operating the aircraft from anywhere on the Abbeystowe or St Michaels’ College site,

4.1.8 Fireworks, frisbees and helium balloons,

4.1.9 Illegal substances,

4.1.10 Glass,

4.1.11 Large flags, musical instruments (unless by prior consent),

4.1.12 Laser pointers,

4.1.13 Unauthorised advertising material, banners or flyers,

4.1.14 Vehicles of any kind including bicycles, motorcycles, scooters, (except wheelchairs, electric wheelchairs & mobility scooters), skateboards, and roller blades/skates,

4.1.15 Whistles or loud hailers,

4.1.16 Bags larger than an A3 page (297mm x 420mm).

4.1.17 Professional cameras or personal or hobbyist DSLR cameras.

4.2 The Abbey Museum events are non-smoking events. Visitors are only permitted to smoke in designated areas within event sites.

4.3 Adults must not leave dependent children unattended. All persons under 16 years old must be accompanied by an adult.

5. ALCOHOL

5.1 The Abbey Museum events (including all parts of the venue, including parking areas) is conducted in accordance with an appropriate Liquor Permit. Persons seeking entry to the Event are advised that:

5.1.1 They are entering a licensed area;

5.1.2 Alcoholic beverages must not be taken into or from the Event except unopened bottles of alcohol purchased from stalls that are the holders of a Qld OLGR Wine Producers’ permit;

5.1.3 Checking procedures will apply to prevent persons possessing liquor from entering;

5.1.4 Intoxicated persons will not be permitted to enter;

5.1.5 Intoxicated persons will be removed from the Event;

5.1.6 All patrons wishing to consume alcohol must have a photographic ID;

5.1.7 It is an offence for minors to purchase or consume alcohol;

5.1.8 It is an offence to sell to or supply minors with alcohol;

5.1.9 Liquor is only to be consumed in the permit areas;

5.1.10 Persons supplying alcohol to minors will be reported to police;

5.1.11 Penalties apply under the Liquor Act and Regulations.

6. PUBLIC SAFETY WARNING

6.1 Visitors may experience some aspects of the Event that are potentially hazardous including activities associated with close proximity of horses and other animals, uneven and potentially slippery gravelled surfaces and loud noises. Many areas of the Event are exposed to direct sunlight and heat. Visitors are required to take appropriate care of their hydration and sun protection.

6.2 The Committee does not take responsibility for personal injury, loss or damage however caused, including any negligence (but not gross negligence), breach of duty, default or omission on the part of the Committee’s staff, volunteers, contractors or agents.

6.3 You will be liable for any loss or damage caused at the Event by you or your invitees.

6.4 Appointed Officers of The Committee reserve the right, with reasonable cause, to refuse entry to any person or remove any person from the Event without any entitlement to a refund and in compliance with the Tort of Trespass, Council regulations and State and Commonwealth statutes.

7. PUBLIC HEALTH AND SAFETY

7.1 PATRON HEALTH DECLARATION – All attendees of the Abbey Museum events must commit to stopping the spread of COVID-19 and other communicable diseases.

8. CUSTOMER SERVICE POLICY

8.1 The Abbey Museum is committed to providing exceptional customer service and quality events and opportunities. We endeavour to make sure that all events and opportunities listed on our website are up to date and pricing is true and correct.

9. REFUND POLICY

9.1 Tickets are non-refundable and non-transferable.

9.2 You will have an option to purchase “Booking Protect” during your transaction. If you do not choose this option, a refund request may be declined.

9.3 Refer all refund queries to our official ticketing partner Ticketebo. If you purchased ticket insurance, you may be entitled to a refund. Please visit https://bookingprotect.com

9.4 There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.

9.5 In purchasing a ticket to this event, the purchaser acknowledges that any government mandates, public health orders or inability to attend due to illness or other changed circumstances does not render the purchaser eligibility for a refund or exchange.

10. PRIVACY POLICY

10.1 Our privacy policy is GDPR compliant and the following will explain how your data is protected.

10.2 The Abbey Museum complies with these above requirements, which have succeeded the Privacy Act 1988 (Commonwealth) and the guidelines developed by the Australian Privacy Commissioner.

10.3 The Abbey Museum is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. Information about individuals may be collected by the website or from written material provided to the Abbey Museum such as by completion of a request form at the Abbey Museum of Art and Archaeology. We will only record your email address if you send us a message or complete the form at the Museum reception desk. It will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you have provided it to us for that purpose. We will not use your email address for any other purpose and will not disclose it without your consent.

10.4 We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your event experience with us. The Abbey Museum uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from the Abbey Museum only last while you are browsing our website. We do not store persistent cookies on your computer.

10.5 Tickets bought on the official ticketing platform will be subject to the Ticketebo Privacy Policy.

10.6 Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

10.7 We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

10.8 The Abbey Museum collects name, address, phone number and email address information about friends and users of the Museum and people who have attended Museum functions or who have visited our online sites and networks. Private information collected by the Abbey Museum of Art and Archaeology is used to keep you informed of events and functions at the museum, to acknowledge receipt of donations, to provide tickets to functions or answer inquiries.

10.9 If you choose not to provide the information requested, we may not be able to accommodate your request for tickets or information. Any personal information (except postcodes or country of origin) communicated to The Committee by the purchaser is also collected for the purposes of assisting with contact tracing. Further, The Committee may also use such personal information for direct marketing purposes in its promotion of the Event, the Abbey Museum or associated entities and related products. Where such use is made the purchaser will be given prior opportunity to ‘opt out’ of receiving further direct marketing material.

10.10 You may access the personal information the Abbey Museum holds on you by emailing office@abbeymuseum.com.au

10.11 You may unsubscribe at any time by clicking the unsubscribe button included on our eMarketing correspondence or by emailing your unsubscribe request to office@abbeymuseum.com.au

10.12 The Abbey Museum will only send you material which you have indicated you are interested in receiving.

11. SECURITY POLICY

11.1 When purchasing from the Abbey Museum your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. The 256-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre office@abbeymuseum.com.au.